Refund and Returns Policy
Last Updated: 23.10.2023
Thank you for choosing KittyPatterns. We want to ensure your satisfaction with our digital products. Please read this Refund and Returns Policy carefully to understand your rights and obligations regarding refunds and returns of our products.
1. Digital Product Nature
Our products are digital in nature, including but not limited to PDF sewing patterns. As a result, they are not returnable or eligible for traditional refunds once they have been downloaded or accessed.
2. Exceptions
While we do not generally offer refunds or returns for our digital products, we may consider exceptions under the following circumstances:
- Duplicate Purchase: In the event that you accidentally purchase the same digital product more than once, please contact us for a refund of the duplicate purchase.
- Technical Issues: If you encounter technical issues with the download or access to the product, we will work with you to resolve the issue and, if necessary, provide a replacement copy.
3. How to Request a Refund or Return
To request a refund or return under the exceptions mentioned above, please follow these steps:
- Contact Us: Reach out to our customer support via the contact form on our website. Provide details about the issue you are experiencing, including your order information and a description of the problem.
- Verification: Our team will verify the details of your request. For duplicate purchases, we may ask for proof of multiple transactions. For technical issues, we may need information on the nature of the problem.
- Resolution: If your request is approved, we will work with you to provide a refund or replacement product as appropriate. Refunds will be issued to the original payment method used for the purchase.
4. Refund Processing Time
Refunds, when approved, will be processed as quickly as possible. The time it takes for the refund to appear in your account may vary depending on your financial institution and payment method.
5. Contact Information
If you have any questions about this Refund and Returns Policy or need assistance with a refund or return request, please contact us via the contact form on our website.